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Do you supply a catalog?
No .... Because we are continully updating our website, with new products we are not able to supply a printed catalog.
How long will it take to receive my order?
We usually ship all orders within 24 to 48 hours of receiving your payment. Orders placed over the weekend will be processed on Monday. Most orders take 5 -7 business days for delivery. You will receive an automatic e-mail confirmation from us once your order has been shipped.
What shipping method do you use?
We utilize USPS, Canada Post or EMS. All shipments are sent with a tracking #
Do you ship internationally?
Yes. Orders being sent internationally are mailed through the Postal Service - Express Post - EMS Courier
Delivery time is 5-10 days.
Do you sell wholesale?
We offer discounts on orders over 5 bags.
Certain conditions apply.
Please inquire more about our discount program at:
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Do you have a contact telephone # ?
We are an Internet Only company ... therefore we do not accept phone orders or calls into our company.
We provide all contact details ...including telephone # in the order confirmation page.... after our customers have made their purchase.
We reply promptly to all questions through e-mail. A response will be received within 1 business day.
We also have Online Chat available for customers who have any questions.
I Have Other Questions, Whom Should I Address It To?
Please email all your questions to
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What is Your Return Policy ?
Customer Satisfaction is a Priority !
If there is a problem....please contact us within 24 hours of receipt. A Return Authorization # will be issued. All shipping costs will be paid by the buyer and MUST be sent via courier with Signature Confirmation to our address. We will accept returns for up to 14 days only.
Defects: In the rare event ...the item you receive is defective, We will replace the item Immediately upon Receipt of the returned item.
What currency is used?
All prices on our site are in USD and for currency conversion rates customers may check www.xe.com
Are your bags authentic ?
No the handbags we offer are designer inspired replica handbags. Our
products are 100% Authentic Grade. What does that mean? The definition
of authentic grade is a product made with the authentic materials but
not necessarily by the original maker. These are as close to the real
deal as you can find and they look it in material, quality and specs.
The craftsmanship (though not made by the original maker) is considered
superior to most products on the market .We pay top dollar for this
grade and we know you will be happy with what you get. If you feel that
only extreme perfection with absolutely no issues will do, we recommend
you go the boutiques and pay the several thousand dollar retail price
tag. However, if you want the next best thing and still get superior
quality, buy from us. Our prices are right and very low for the
beautiful product you will receive.
Is my online order secure?
Yes. Your online transactions are safely
encrypted and sent over Secure Socket layers (SSL) and processed on
secure servers.
How soon Can I get the products I ordered?
All
orders are shipped within 2-3 days and delivered within 5 - 7 business days
of the shipping date. Tracking
information and instructions on how to track the package will be provided once the
order has shipped.
How much is shipping and handling ?
Shipping
and Handling is a flat rate of $20.00 in Continental North America. We also offer free
shipping on every additional item you purchase from us (going out in
the same package).
May I pay extra for rush delivery?
We
ship all packages with UPS, EMS, Fedex and USPS express. Delivery is
3-5 business days and products cannot be delivered any faster.So you
cannot pay any extra for rush delivery as we send our packages with the
fastest worldwide methods available.
What if I do not have a credit card?
Besides Mastercard and Visa we also accept bank wire, western union transfer and, international money orders. We do not accept Paypal as a form of payment.
Will I receive the exact bag in your photos?
Yes
buyers will receive the exact bag as photographed. All our bags come
with Tags, Authenticity cards, serial numbers, and dust bag .The same
EXACT bags we offer in our website are sold as “AUTHENTIC” on various
auction sites and websites and retail for hundreds more .
Do you ship worldwide?
Yes we ship worldwide.
Will I be charged any import duties?
We
always declare our packages right so there is a less than 1% chance of
a customer being charged for import .In the rare event that a buyer is
charged, import tax is the sole responsibility of the buyer.
Are all the bags on your website in stock?
Yes
everything online is in stock and ready to ship. In the rare event that
an item is sold out before we update our inventory we will contact the
customer immediately to notify them of any delay. All items are in
stock unless marked 'OUT OF STOCK'
Do your bags come with serial numbers and all the right tags?
All
our products are made with the same materials as the original handbags.
They are identical in every way right down to the serial numbers
embossed on each item. Each handbag comes with all the accessories
included in the original item such as tags, straps, etc… The item you
will receive will be identical to the item in the picture
What is your customs guarantee?
Our
shipping takes only 3-5 business days and is guaranteed. That means
guaranteed through customs and guaranteed delivery to your door! You
don't need to worry about customs seizure or insurance because we
guarantee it .
We understand
your concerns regarding the matter but, we would like to inform you
that 99% of our customers receive their packages with no hassles. In
off chance that there is a problem we will reship once at our expense.
In
order to guarantee a secure route through customs and avoid high import
taxes and duties, we pack our bags in a special way. We also mark the
package at a low value and we ship only small quantities.Please note
that the declared contents on your package has nothing to do with the
true value, content or material of your item. We only declare it as
such to avoid our customers from paying high import duties on their
items.
What is your product guarantee?
Our
number one priority is customer satisfaction. Our objective is to
ensure our customers are happy with their purchase and the service they
receive so they will return again and again. We are interested in a
long term business relationship based on trust, service, and quality.
We work very hard to ensure only the very best quality replica is
delivered to all of our customers promptly. Top grade materials and
meticulous attention to detail.
We
have complete confidence in our merchandise . If you are unhappy with your
purchase you can return your handbag(s) via courier for a refund
(please see return policy).
If you still have any questions please contact us.
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