Buy Design Online Boutique strives for Customer Satisfaction !

If there is a problem with your purchase, Please contact us via EMAIL ONLY at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   within 24 Hours of Receipt stating your concern.

Returns are not considered or accepted after this time, No exceptions.

RETURN PROCEDURE
Please contact us VIA EMAIL within 24 Hours of receipt....stating your concern.

A Return Authorisation # will be issued and must be stated on the package.

Items returned without a Return Authorisation # ...will be refused and returned to you.

A refund or exchange  will be offered upon Receipt of the Returned item which must be returned to us Unused with all tags, accessories & original packaging.

Returned item Must be shipped within 24 hours via Courier with a tracking # ...trackable online..... at the Buyers expense...and must be received within 7 CALENDAR days.

We do NOT accept COD Shipments

As a Buyer... it is your responsibility to ask all questions Before buying.

Refunds are subject to a 15 % Restocking fee.

Original Shipping and Return Shipping are not Refundable.

Actual Shipping cost will be deducted on ALL Returns and where there has been a Free Shipping offer.

REFUSED SHIPMENTS
Refused or Undeliverable Shipments are NOT REFUNDABLE ....

CANCELLATIONS
Cancelled Orders are Subject to a 10% of the total amount cancellation fee,if the order has not shipped.

PRODUCT DEFECT
Please advise of of any defects Upon Receipt of your item.

We must be notified within 24 hours of receipt as noted by our delivery system.
(receive date is based on our carrier's tracking system)

Product is Inspected and photographed before shipping so it is rare that defective item will be shipped.

If damage occurs in shipping, please notify your carrier IMMEDIATELY.

DELIVERY ERROR
You must inform us within 24 hours after you have received the package (receive date is based on our carrier's tracking system)

EXCHANGE
Please inform us of your wish to exchange the item within 24 hours of delivery. We cannot accept your request after that time period. Please note that you will be charged for shipping of new item. Discount or coupons do not apply to exchanges.

Changes are periodically added to the information on this site and its related companies may make improvements and/or changes in the product(s) service(s) and event(s) described herein at any time. In no event shall we and/or our subsidiary company or outlet be liable or responsible for any incidental, special, indirect or consequential damages or any damages whatsover resulting from loss of use, data or profits, whether in an action of contract or negligence, arising out of or in connection with the use or performance of information available from us.

We cannot be held responsible for any actions taken by Customs of any country.

If you have any questions or concerns at all, please contact us . We go out of our way to make sure that our clients are very happy with us, and enjoy their experience shopping here.